Frequently Asked Questions
Everything you need to know about Procolored printing solutions and services.
What types of printing technologies does Procolored specialize in?
Procolored specializes in advanced digital printing equipment, including DTF (Direct to Film), UV DTF, and DTG (Direct to Garment) printers designed for both small businesses and industrial production.
How long does international shipping take for printer orders?
Most orders are processed within 2-3 business days. Shipping typically takes 7-15 business days depending on your location and the selected shipping method (Air or Sea freight).
Does my Procolored printer come with a warranty?
Yes, all our printers come with a standard 1-year warranty covering main components. Please note that consumable parts, such as printheads and ink systems, are subject to specific maintenance terms.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk commercial orders.
Do you provide technical support for setup and troubleshooting?
Absolutely. We provide comprehensive lifetime technical support, including video tutorials, user manuals, and one-on-one remote assistance from our engineering team.
What is your return policy for equipment?
We offer a 30-day return policy for unopened and unused equipment. Due to the nature of industrial printing hardware, machines that have been filled with ink are generally non-returnable unless a manufacturing defect is confirmed.