Returns & Refunds Policy

At Procolored, we stand by the quality of our professional printing equipment and offer a 30-day return window for items in their original, unused condition. We aim to ensure your hardware investment meets your technical requirements and business standards.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via email with your order number and a detailed explanation of the reason for your return.

• 2.
  Technical Review

  Our engineers will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Secure Packaging

  Pack the device in its original industrial packaging, including all accessories, manuals, and protective foam to prevent transit damage.

• 4.
  Inspection and Refund

  Once received, our team will inspect the equipment for functionality; approved refunds will be processed to your original payment method within 7-10 business days.